Vidimo Subprocessors
Last updated: July 28, 2026
Vidimo uses the following third-party service providers, also called subprocessors, to provide, secure, and improve the Vidimo service.
A subprocessor is a third party that may process personal data on behalf of Vidimo when Vidimo provides services to its customers. We require subprocessors to process personal data only as needed to provide their services to us and to apply appropriate security and data protection measures.
| Subprocessor | Purpose | Data processed |
|---|---|---|
| Vercel | Web app and API hosting, serverless infrastructure, and AI Gateway model routing | Account data, workspace data, guest communication data, booking/context data, logs, and AI prompts/responses where AI features are used |
| Supabase | Transactional database and backend services | Account data, workspace data, guest records, conversation metadata/content, booking/context data |
| Resend | Transactional email delivery | Email addresses, email content, delivery metadata |
| Twilio | SMS and WhatsApp messaging infrastructure | Phone numbers, WhatsApp/SMS message content, message metadata, delivery metadata |
| Stripe | Payments, billing, invoices, and subscriptions | Customer billing data, payment metadata, subscription data |
| Sentry | Error monitoring and performance diagnostics | Technical logs, error reports, device/browser metadata, account identifiers on some requests, and any personal data incidentally captured in a log |
| Google Cloud | Media storage for uploaded images, and key management for encrypting integration credentials | Media and attachments uploaded by customers and guests, encrypted integration credentials |
| PowerSync | Synchronising workspace data to the devices of a customer and their staff, including offline use | Account data, workspace data, guest records, conversation content, booking/context data |
| Channex | Channel management: exchanging availability, rates, and bookings with travel platforms | Booking details, guest name and contact information, stay dates, rates and availability |
| OpenAI | AI model inference, reached through the Vercel AI Gateway: assistant features, text embeddings, and transcription of voice messages | The content of a given AI request and its response, which may include message content, booking/context data, and voice recordings sent for transcription |
| Anthropic | AI model inference for assistant features, reached through the Vercel AI Gateway | The content of a given AI request and its response, which may include message content and booking/context data |
AI model requests are routed through the Vercel AI Gateway, which selects a provider able to serve the requested model. The AI providers listed above are those currently configured; where a model is offered by more than one provider, the Gateway may route a request to another provider able to serve it. Every language-model request carries a zero-data-retention instruction. Transcription of voice messages is the one exception, explained in our Privacy Policy.
We may update this list from time to time as our service evolves. If we add or replace a subprocessor in a way that materially affects the processing of customer or guest personal data, we will update this page.