Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of Vidimo, a property-management software-as-a-service operated by Nuage SAS, a société par actions simplifiée registered in Bordeaux, France ("Nuage", "we", "us"). By creating an account or otherwise using Vidimo, you agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, "you" and "your" refer to that entity.

2. The service

Vidimo is a unified operations hub for hospitality professionals. It provides a property inbox spanning WhatsApp, phone, email, and online travel agency (OTA) channels; reservation and task management; and AI-assisted reply drafting. Available channels and capabilities evolve over time and are listed on our Integrations page.

3. Accounts

You are responsible for safeguarding your account credentials and for any activity that occurs under your account. Notify us immediately at security@vidimo.app of any unauthorized access. You must enable any multi-factor-authentication options we make available for administrator accounts.

4. Data protection and roles

Our roles under the GDPR and related laws are described in the Privacy Policy. In short: we act as your Data Processor for guest data you bring into the platform, and as a Data Controller for the account, billing, and platform-integration data you provide directly to us.

As a Property Manager you remain the Data Controller for guest personal data and are responsible for the lawful basis on which you process that data, including responding to guests exercising their data subject rights.

5. Acceptable use

• No reverse engineering, scraping, or attempts to circumvent the platform's security controls.
• No use of Vidimo to send unsolicited bulk messages or to bypass the policies of integrated platforms (WhatsApp / Meta, Twilio, Booking.com, Airbnb, etc.).
• No use of Vidimo to process special-category personal data (e.g. health data) beyond what is strictly necessary for the property-management purpose.
• Comply with the Terms of Service of every connected channel you enable on Vidimo. Where a channel's Terms apply to message content, those Terms apply to messages you send through Vidimo on that channel.

6. Fees and billing

Subscription fees, billing cadence, and the pricing tier applicable to your account are described at sign-up and on your active subscription page. We may revise pricing on 30 days' notice for the next renewal cycle.

7. Suspension and termination

We may suspend or terminate access if you materially breach these Terms, fail to pay fees when due, or use the platform in a way that creates a security, legal, or reputational risk for us or for third-party channels we integrate with. We will give reasonable notice where doing so does not prolong the harm.

8. Warranties and liability

The service is provided "as is" to the maximum extent permitted by applicable law. Our aggregate liability for any claim arising under these Terms is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under French or EU law (including gross negligence and willful misconduct).

9. Governing law and forum

These Terms are governed by French law. The competent courts of Bordeaux have exclusive jurisdiction over disputes arising under them, subject to mandatory consumer-protection rules where applicable.